Feedback Comments (2008 to 2009)

I've archived comments prior to 2010 in order to prevent the main feedback page from becoming too large.

NB: by definition I can't include feedback comments from people who collected in person, or those cases where I delivered in person, and most commercial companies don't tend to reply in any personal way when buying something. Suffice to say there are many other happy buyers out there besides those mentioned on these feedback pages. :)

Ian.


R7K/600 CPU (for O2), 146GB 15K disk (OS install for O2) and TOD battery for IRIS Indigo to Holland (box image):

  From: "jeroenj@casema.nl" <jeroenj@casema.nl>
  Date: Wednesday, November 18, 2009 9:11 PM

  Hello Ian,

  The R7000 600 MHz CPU for my O2 and the 146 GB hard disk work
  absolutely great. Installation was easy and the system booted without
  any problems. With the upgrades my O2 has been transformed (previously,
  it had an R5000 180 MHz processor) into a very usable workstation that
  has the performance to tackle any job that I would entrust to it.

  The packaging was very robust, as usual.

  Many thanks and best regards,

  Jeroen


Blue front flap for Octane2 and later-type black PS2 SGI keyboard sent to Poland:

  From: "Matevz Ferjancic" <matevz.ferjancic@gmail.com>
  Date: Thursday, December 10, 2009 7:01 PM

  Hi Ian,

  Got the packets. Dashed lines are a brilliant idea. Great time/mess
  saver. Thanks mate!

  Cheers!
  Matevz


O2, 1600SW display and MLA sent to Belgium:

  From: [a Ghent biotech company]
  Date: Tuesday, October 27, 2009 10:49 AM

  Dear Mr Mapleson,

  I want to inform you that the system arrived allright and functions
  well. ...

  Everything arrived intact and on time as expected. We were very glad
  with the service.

  Thanks again


IRIX CD set sent to the USA:

  From: "Matthew Shannon" <mshannon@f-response.com>
  Date: Monday, October 26, 2009 3:37 PM

  Exceptional support and excellent product quality. I received more
  than I asked for and couldn't be happier. Installing and rebuilding
  my SGI was a daunting task until I received Ian's "Installation
  Guide". Simply put, it was thorough, clean, straight forward, and
  amazingly accurate.

  Definitely recommended to anyone looking to get an SGI box back in
  business.

  Thanks Ian!

  MMS, Florida, USA


Bare later-type 1467 Octane motherboard sent to China (ie. carrier components removed in order to ensure box weight was under 2kg and thus postable by cheaper airmail):

  From: "George-Phillip R. Orais" <geo@fairlegend.com.cn>
  Date: Thursday, October 15, 2009 5:18 AM

  Hi Ian,

  Just got the package today, it was perfect!! Really thanks for the
  great packaging hehe

  ...

  Two words: SUPER FANTASTIC! Smooth transaction! Fast turnarounds!
  And a superb reliable packaging! I never thought it would be like
  this easy especially for someone working and living here in PRC :)

  Great work Ian! Love your site and workmanship! Keep it up and
  looking forward to do another buy to you soon ;)

  BR,
  Geo


PSU parts for IRIS Indigo sent to Italy (a complete PSU is too heavy for airmail, expensive to ship by courier, so I sent just the internal circuit boards, thus allowing for cheap shipping):

  From: "Raspanti Mario" <Mario.Raspanti@uninsubria.it>
  Date: Friday, October 9, 2009 3:28 PM

  Hello!

  At last I found the time to dismantle the PSU of my Indigo R3000
  and replace its innards with the the PCBs you sent me (wonderful
  packaging, by the way). This is just to let you know that
  everything went absolutely fine. Perfect!

  Thank you and best wishes,

  Mario


Octane chassis/skins sent to Italy:

  Date: Tuesday, September 29, 2009 4:41 PM
  From: "Vincenzo Tanassi" <tanassi@tin.it>

  Hi Ian,

  just received the box and i'm excited like a kid on Xmas, really well
  packed and WOW what a beautiful machine, it's so heavy and so well
  engineered.

  cheers... Vincenzo


300GB 10K SCSI disk (Fujitsu MAT3300NC) sent to Holland:

  From: "Marco Gariboldi" <someone@somewhere.com>  (please contact me if you would like to talk to Marco)
  Date: Tuesday, August 11, 2009 2:20 PM

  Dear Ian,

  Everything arrived today, in order and -- as usually -- in excellent
  shape and packaged as you always do, superbly. I just installed the
  new drive and booted up my system and wow, it's so much more silent
  than my SGI branded 73GB disk! I'm very satisfied, and you're free
  to publish that on your site.  :)

  Kind regards,

  Marco


CPU/RAM for Indy (and two free DEC sleds) sent to Poland:

  From: "Vesselin Kenashkov" 
  Date: Tuesday, July 28, 2009 3:23 PM

  Hi Ian,

  Just to let you know that the parts arrived, really well packaged :)
  and everything is working great.

  Thank you! You have another happy customer :)

  Vesko

  P.S. Thank you for the sleds too - they are the same like these on the alphaserver.


R14K/550 CPU and disk sled for Octane2 sent to Greece:

  From: "Sylvester Leontiadis" <dir_marillion@hotmail.com>
  Date: Wednesday, July 22, 2009 9:49 PM

  Hi Ian!!!

  Installation of the super cpu completed with success!!
  R14k is working now :-)

  It seems that this cpu is about twice as fast from R12k, playing divx
  videos but in rendering scenes it is something lower than twice times
  faster from R12k. Also, it seems that in Maya it gives better results
  than Blender!!  Probably Blender has not been written in assembly, so
  it is slow... it reminds of Windows C++ applications :-)

  Anyway, I really love this computer. Octane RuleZ, Indigo2 too !!

  Best Regards and super thanks again,
  Sylvester


Later-green Octane2 sent to Italy:

  From: "Stefano Fedrigo" <aleph@develer.com>
  Date: Wednesday, May 20, 2009 11:44 AM

  Hi Ian,

  Today the Octane has been delivered to me.

  It's the best packing I've seen ever.  It took me several minutes to
  open it :-)

  I'm simply amazed how good the condition of the workstation is.

  It's like a new one!

  Even the fans are without dust.  I really have to send you my
  compliments for the wonderful job.

  ... I have no doubt, with a packing like that, the courier could have
  played football with it without consequences :-)

  [once he'd obtained a 13W3/HD15 adapter...]

  Got the video adapter, it works :-)

  I'd like to make it clear that I'm very satisfied with your packaging. :-)

  I'm very happy with the software installation too.  Truly a lot of
  stuff to play with!

  I'm using a 1920x1200 LCD monitor and, incredible, the Octane can
  drive the full resolution without slowness!

  ...

  As a final note, let me say that this was the best on-line
  transaction I had ever.

  Thank you very much!  When I'll need some other SGI stuff in the
  future I'll surely contact you :-)

  Cheers!
  Stefano


R12K/400 Purple O2+ system sent to CA, USA (pics: 1, 2, 3, 4, 5, 6, 7):

  From: "Marcelo Galletti" [please contact me if you wish to talk to Marcelo]
  Date: Saturday, May 9, 2009 9:41 PM

  Hi there,

  Hope things are going well.

  I would like to thank you again and share a few comments...

  One word describes the service you provided: EXCELLENCE.

  1 - Pre-sale information was extremely relevant and helpful.

  2 - Communication was fast and effective throughout the entire
  process. Questions were answered in incredible detail within just a
  few hours (sometimes minutes) of inquire.

  3 - High resolution pictures of the system from various angles
  provided an accurate overview.

  4 - Packaging was outstanding, with all items individually wrapped
  inside a box that fit everything comfortably, with enough space to
  protect during shipping.

  5 - Inclusion of a very nice card.

  6 - Inclusion of extra bonus items, beyond described (and way beyond
  my expectations).

  7 - System in like-new condition (not one dust particle on it).

  8 - System pre-configured, pre-installed and pre-backed up. Amazing
  out-of-box experience.

  9 - Labels with perfect typeface.

  In addition, I agree 100% with your web site construction policy. It
  successfully provides information without distractions, and is built
  in a way that displays perfectly even on my cell phone.


  On another note, the system is already working full-speed (it is fast
  indeed), and it is surprisingly silent comparing to my previous one!
  --- I'll send a picture soon... :)

  Sincerely, Marcelo


1600SW monitor sent to Germany:

  From: "Hanul Sieger" <hanul_sieger@mac.com>
  Date: Friday, April 3, 2009 10:47 PM

  The monitor arrived today. Again, it was superbly packaged ;-)

  As you can see, everything's working fine [more pics].

  Thanks a lot and have a nice weekend.
  Hanul


Dual-600MHz Origin300 and Fuel 500MHz V10 sent to Sweden (used for developing a parallel version of an open source FEM program, and visualising datasets with paraview/VTK):

  From: "Niclas Jansson" <njansson@kth.se>
  Date: Mon, 29 Dec 2008 19:02:39 +0100

  Hi Ian!

  Just wanted to let you know that the Fuel and O300 arrived today. 
  Outstanding packaging! Everything in excellent condition (the Fuel
  seems to be unused).

  Both systems were perfectly configured. The Origin is already placed
  on number crunching duties :)

  Another very happy customer!


  [later...]


  > Thanks! :D  Did you take any pics? I forgot to do so before packing
  > the systems.

  Unfortunetly, no unboxing pics.

  I should have taken a picture of that amazing protection around those 
  precious NUMALink connectors.


  > Excellent! How are you finding it?

  Everything is perfect! The Fuel is less noisy then my Octane and the 
  O300 is so snappy :) (the O300 isn't that loud either)

  V10 gave a me a really nice performance boost. Paraview is much more 
  interactive now compared to when I used SSE :)

  Thanks for everything!

  Niclas


Blue top cover, PSU cover and AV board for O2 sent to France:

  From: "Job, Mathieu" <mathieu.job@voit-france.de>
  Date: Tue, 7 Oct 2008 07:58:51 +0200

  Hello Ian !

  I just received the material. The package was just incredible! All is
  in excellent condition and work great. 

  See you soon for probably another order ...

  Many thanks,

  JOB Mathieu


Octane2 send to Sweden:

  From: "Ingemar Berg" <shinobinaku@gmail.com>
  Date: Fri, 5 Sep 2008 13:06:34 +0200

  Hi!

  Just wanted to let you know that the Octane2 has arrived and is in
  excellent condition. Frankly, I haven't seen such a beauty in a very
  long time! :)

  Many thanks,
  Ingemar


Fan blower unit and quad-R10K CPU board sent to France:

  From: "Eurinco - Achats" <achats@eurinco.fr>
  Date: Wed, 27 Aug 2008 11:21:04 +0200

  Hello Ian,

  We received our order this morning; I would like to thank you again
  because it's always a real pleasure to make deal with you! You have
  good prices, good material, you're a very nice boy, sincere and honest!

  Everything was perfect!

  Best Regards,

  Audrey


Octane2 skins and black SGI keyboard sent to France:

  From: "MichaŽl Charlier" <contact@aquakitten.com>
  Date: Tue, 19 Aug 2008 14:46:45 +0200

  Hi Ian !

  I've just received the package, thank you very much !

  The skins and the keyboard are perfect! I'm really happy to have a
  good looking Octane 2 now. :-)

  Here are the pictures:

  Before:
  http://www.aquakitten.com/photo-268-32-1.html
  http://www.aquakitten.com/photo-269-32-1.html

  After:
  http://www.aquakitten.com/photo-273-32-1.html
  http://www.aquakitten.com/photo-274-32-1.html


  > ... Packaging ok? I made an effort to make absolutely sure no damage
  > could occur, used raaaather a lot of bubblewrap. :D

  The packaging was amazing. It took me forever to remove all the  
  bubblewrap! ;-)

  Once again many thanks!

  Michael


CDRW unit and O2Cam sent to Slovakia:

  From: "Hornacek Tomas" <hornacek_tomas@centrum.sk>
  Date: Mon, 28 Jul 2008 23:44:28 +0200

  Hello Ian,

  Package arrives today - perfectly sealed, both - camera and cdrom
  totaly pulished and ofcourse working.

  You are maybe 4-5 seller form witch I take offer but you are the best
  of them, ...

  Again thanks for perfect package/HW. TOmo


1600SW adapter for O2 sent to France:

  From: "J JANMAAT" <jeroenj@casema.nl>
  Date: Wed, 09 Jul 2008 11:40:53 +0200

  Hi Ian,

  Just picked up the package from the post office. I installed it & it
  works fine (typing this email on my O2 now)

  Thanks for the great service!

  Jeroen 


Motherboard for Fuel sent to France:

  From: "Jean-Pascal CODINE" <jpcodine@carnacki.com>
  Date: Sat, 14 Jun 2008 21:13:38 +0200

  Ian,

  Mobo received yesterday and installed today. Works like a swiss clock.

  Thank you so much, I may be back for more spares in the near future.

  You're welcome to quote me on my most excellent experience :D

  Packaging was still perfect, not a spot of dirt or dampness, not an  
  impression in the cardbaord, it looks as if the carriers have taken  
  real care of it.

  Cheers,

  JPascal


Octane2 sent to Sweden:

  From: "Christer Sandvik" <christer.sandvik@gmail.com>
  Date: Wed, June 11, 2008 7:32 pm

  Hi Ian!

  There is much on your feedback page about what kind of reputation you
  have gotten yourself and sure thing you live up to it by every word,
  the conversations, hardware and software installation, packaging and
  on. The list can be made long and made short, you are the One third
  part dealer!

  Thanks,

  Christer.


Several 9GB disks collected by someone locally in an emergency:

  From: "Tom Rattray" <tom@tierra.co.uk>
  Date: Sat, 3 May 2008 16:01:42 +0100

  Ian,

  I felt the need to express my feelings following your outstanding
  help over the last couple of days.

  As you know, I was tasked with rescuing data from a critical hard
  drive for a local hospital.

  The extreme sensitivity of the data and emergency timescale meant
  that I was asked to work overnight on the recovery.  I identified
  the need for a highly specific hard drive as a potential donor for
  spare parts.  That's how I found your site - you had the part,
  clearly listed and sensibly priced.  When I read (11pm) that you
  were in the same city as me, I sensed karma in the air.  What may
  astonish your visitors is that in reponse to my desperate appeal,
  you opened your doors for me and we dealt hard drives at 2am! I
  have never experienced anything like this.  Even better, when I
  discovered that I had specified the wrong drive (albeit by a
  seemingly trivial level of detail), you were willing to repeat the
  exercise the same night!  The happy ending is that after a second
  all-nighter I successfully used your parts to help rescue the data
  for the hospital.  Unlike the majority of your customers, I was not
  an SGI hobbyist, but after experiencing some of your infectious
  enthusiasm and hospitality, that may change.  I was hugely
  impressed by the level of organisation, speed of response and
  downright bloody-mindedness on behalf of myself and my client.

  Please never change Ian,
  best regards and here's to the next time,
  Tom
  ==================
  Tierra Data Rescue
  0845 094 0027
  www.tierra.co.uk


Disk sled sent to Ireland:

  From: "david maguire" <maguire_david@hotmail.com>
  Date: Fri, 4 Apr 2008 09:55:55 +0000

  Ian,

  I received the package yesterday. It certainly lives up to your reputation.
 
  Thanks,
  David.


Octane2 sent to England:

[Images: 1, 2, 3, 4, 5, 6, 7, 8, 9, 10, 11, 12, 13, 14, 15, 16, 17]

  From: "Jacques Toerien" <jacques.toerien@btinternet.com>
  Date: Thu, 6 Mar 2008 10:51:44 +0000 (GMT)

  Hiya Ian!

  Well, I'm absolutely blown away mate! You have done an absolutely
  fantastic job on my Octane2. I'm gonna start at the beginning and
  work my way down...!

  I'd like to say THANK YOU, THANK YOU and THANK YOU for all your hard
  work and putting up with my nagging, changing system mid flow and
  constant phone calls! :D  You've always answered my e-mails within
  24hrs and you're very helpful on the phone and always willing to talk
  SGI. Your passion for these fantastic machines shows!

  I received my Octane2 (400MHz, 1 gig RAM, V8 + Blue skins) yesterday!
  The box was HUGE! I think you should go and offer your services to
  the RAF and teach them how to package drop-cargos! You could drive a
  tank over the box and it wouldn't dent!

  The system was easy to set up...Everything was clean and dust free,
  you even cleaned the keyboard and mouse!

  Plug and Play! Attached the monitor, mouse and keyboard (no network
  cable long enough yet...!) and powered the machine on. Bam! Login
  Screen..! My account had been set up and all I had to do was log in.
  This is where it goes a bit fluffy (..:D..) as I have no experience
  with IRIX / UNIX / LINUX, but everything was set up on the desktop
  and within 5 mins, I was changing my desktop background and watching
  demos! Many thanks for the comprehensive package install! I can't
  wait for Saturday when I can sit up till 3am and play!

  Anyway, I've attached some unboxing photos...I hope these give you a
  sense of the excitement I felt last night carfully unwrapping layer
  upon layer of bubble wrap!

  10/10...Once again many thanks and I'll speak you again when I need
  something SGI related!!!

  Cheers! :D

  Jacques.


CDs and V8 sent to England:

  From: "Aaron Carr" <a.caar@btinternet.com>
  Date: Wed, 20 Feb 2008 10:43:40 +0000

  Hey Ian

  Everything arrived early yesterday morning and wow, you'd taken
  real care over everything, nice packaging, CD's in order of
  installation etc. GREAT!. I thought I'd get everything installed
  and then give you an email but after an epic session yesterday I'm
  yet to install everything! The V8 really made a difference and I'm
  getting 1600x1200@75hz which gives me a hell of a lot more space,
  the fresh installation has really cleaned up the system, the
  installation that was on previously had binaries, dev files and
  loads of random net mounts in the root directory (which I suspected
  weren't meant to be there but wasn't gunna take the risk). Its just
  made the Octane into the kind of machine I was hoping for!!

  Thank you for supplying a CDROM (it was faster than I thought) and  
  making things so easy (nice instructions) ...

  Cheers Ian - Im a very very happy customer - Spot on!!!

  Aaron Carr

SGI 17" monitor send to Greece:

  From: "Panagiotis Diamantopoulos" <panagiodiam@hotmail.com>
  Date: Wed, 23 Jan 2008 12:19:44 +0200

  Hi, mr. Ian Mapleson,  :)

  Silicon Graphics Monitor and the cables arrived to me, last Friday!

  Well, Monitor is very very good and in good condition! Bravo!

  I always like me Silicon Graphics trademark.

  Certainly, this Monitor that I choosed is a little old model, but
  when it was in year of 1994, was an avant-garde Monitor in many great
  American 3D Animation Companies (as Walt Disney Pictures, Pixar,
  Warner Bros. e.t.c.)

  Now, I must say that you're a very bona fide person/seller and I'll
  advertise you in my familiars in Greece if they want buy SGI supplies
  from you!

  I prefer you in future...!!!
 
  THANK YOU VERY, VERY MUCH!!!



[earlier feedback comments dating from 2003 to 2007]

[earlier feedback comments dating from 2000 to 2002]

Return to SGI Depot Index Page [text only]